Last Friday night the Tech Image SCS development team got together to launch an internal blog. The purpose is for us to get familiar with the technology so we can speak intelligently about it to our clients, and advise them on its uses.
It took us more than an hour to get it rolling. Not because we were making mistakes that I could see, but because of what may have been server issues at TypePad. We were following the steps, but every time we tried to publish and view a post we would receive an error message. We finally changed designs and that seemed to help, but it may have been a coincidence.
Where it really was troublesome, however, was when we were trying to seek help to determine why our posts wouldn't take. We looked all over the TypePad site for a phone number/help desk to call, but there was none to be found. Understand that we have paid for the premium service too, not the freebie. But all we could find was the knowledge base (useless for what we needed) and a generic e-mail address. We sent an e-mail Friday night, and received some fairly useless information back on Monday morning.
Once again it points up the real challenge in technology. It's still really just for the geeks. If all works as planned it's not so bad. But the minute there's a problem you need to have an EE degree to solve it. And help is almost non-existent these days. That will probably the thing that holds Web 2.0 back more than anything else. Most of the users still have Web 1.0 brains.
Nice start. So how does this help me with my writing? :)
Posted by: Tim Boivin | November 20, 2006 at 03:17 PM
Tim, there is no help with your writing. :-)
Posted by: Ken Krause | November 21, 2006 at 08:21 AM